DISTANCE HEALTH TOURISM SERVICE AGREEMENT

Service Provider: [Company Legal Name], with registered address at [Full Address], phone [Phone], e-mail [Email], website [Website], tax number [Tax Number], duly represented by [Authorized Representative] (“Service Provider”).

Client (Patient): [Patient Full Name], passport/ID no. [Number], residing at [Address], phone [Phone], e-mail [Email] (“Client”).

The subject of this Agreement is the determination of the rights and obligations of the parties regarding the provision of health tourism services offered by the Service Provider and purchased by the Client via distance communication tools. Such services may include, without limitation, treatment coordination, appointment scheduling, travel and accommodation organization, transfers, translation/assistance services, aftercare coordination, and other related services.

The services covered under this Agreement relate to the following medical service(s): [Medical treatment/procedure description], to be performed at [Hospital/Clinic name] by [Physician name, if applicable] on or around [Scheduled date(s)].

Unless expressly stated otherwise in writing, the Service Provider acts as an intermediary/organizer within the scope of health tourism services and does not itself provide medical diagnosis or treatment. Medical services are rendered by duly licensed healthcare professionals and/or healthcare institutions.

The total price for the services under this Agreement is [Amount] [Currency] (“Service Fee”).

The Client shall make payment by credit card / online payment system as follows:

• Deposit (advance payment): [Deposit Amount] [Currency], and the remaining balance to be paid no later than [time/payment milestone]; or
• Full advance payment: the Service Fee in full prior to the scheduled service date.

Payment shall be deemed completed once successfully processed and confirmed. Any bank fees, card processing charges, foreign exchange fees or international transaction costs are borne by the Client unless otherwise agreed in writing.

The Client acknowledges that, to the extent permitted under applicable distance sales regulations, the right of withdrawal may be limited or excluded for services relating to healthcare and/or services to be performed on a specific date or within a specific period.

If the Client cancels the services, the following rules shall apply:

• Cancellations made more than [X] days prior to the scheduled service date may be eligible for a refund after deduction of any non-refundable costs and expenses incurred (including, without limitation, medical consultation/administrative fees, reservations, and third-party charges).
• Cancellations made within [X] days of the scheduled service date may result in forfeiture of the deposit and/or the full amount paid, to the extent of non-refundable costs and the contractual rules of third-party providers.

Refund eligibility and amounts may vary depending on the policies of the hospital/clinic, physician, accommodation providers, airlines, transfer companies, and other third parties. The Client accepts that the Service Provider may be contractually bound by such third-party policies.

• Where a refund is due, it shall be processed using the same payment method, unless legally required otherwise.
• No refunds shall be made for services already rendered or costs already incurred on behalf of the Client.
• Medical complications, force majeure events, or physician decisions that affect the treatment plan will be assessed on a case-by-case basis.

• The Client declares that all medical, personal, and travel-related information provided is accurate, complete, and up to date.
• The Client understands that medical procedures may involve risks, complications, and variable outcomes, and that no specific result is guaranteed.
• The Client agrees to follow all pre-operative and post-operative instructions provided by medical professionals.

The Service Provider shall not be liable for complications or losses arising from inaccurate, incomplete, or misleading information provided by the Client, or from the Client’s failure to comply with medical instructions.

The Client acknowledges that medical diagnosis and treatment are provided by licensed healthcare professionals and/or healthcare institutions, and that the Service Provider is not responsible for medical malpractice, clinical outcomes, or complications directly attributable to such providers.

To the maximum extent permitted by applicable law, the Service Provider’s total liability arising out of or in connection with this Agreement shall be limited to the total amount actually paid by the Client to the Service Provider under this Agreement.

The Client’s personal data and, where applicable, health data shall be processed solely for the purposes of performing this Agreement, coordinating services, fulfilling legal obligations, and communicating with the Client, in accordance with applicable data protection laws (including the Turkish Law No. 6698 on the Protection of Personal Data (KVKK) and the GDPR where applicable).

The Service Provider may share necessary data with healthcare institutions, physicians, accommodation/transfer providers, and other third parties involved in service delivery, strictly to the extent required for performance of the services.

Neither party shall be liable for any failure or delay in performing its obligations under this Agreement to the extent caused by events beyond its reasonable control, including but not limited to natural disasters, epidemics/pandemics, acts of government, travel restrictions, war, strikes, or interruptions in transportation.

This Agreement shall be governed by and construed in accordance with the laws of the Republic of Turkey. The courts and enforcement offices of [City], Turkey shall have exclusive jurisdiction, to the extent permitted by applicable law.

This Agreement enters into force on the date the Client provides electronic approval and/or makes payment under this Agreement. The parties agree that electronic approval, electronic records, and transaction logs (including payment confirmation records) may constitute evidence of acceptance and formation of this Agreement, to the extent permitted by law.